22 . Which sentences identify characteristics of good leadership? A bank promotes Lisa and Jim to be the managers of two separate branches. Both are responsible for overseeing the branch’s daily operations and building customer relationships. They are also responsible for training bank staff in customer service. On the first day, Lisa communicates the need for accuracy to her staff. Jim goes through his job responsibilities and tries to understand what his role is as a manager. He notices in his first week that some of his employees are slackers and repri mands them for not achieving sales targets. At the same time, He also becomes aware of some younger employees who are good at achieving sales targets, but he is unsure of rewarding them over the ol der staff because of the potential for conflicts. In contrast, Lisa moves Mary to the customer acquisition department because she is adept at negot iation and has excellent pers uasion skills. Over the weekend, Jim complains to Lisa about how most of his staff is indiff erent toward company goals and fails to meet targets.