Select the scenario that best describes an increase in total factor productivity as it relates to workers. a. With the updating of new software, the billing department can process more bills for clients in less time. b. With the updating of new work schedules, the billing department now can process bills for clients seven days a week. c. With the addition of 10 new workers, the billing department is able to increase its output, which is processing bills for clients. d. With the addition of 10 new computers, the billing department is able to hire more workers to process bills for clients.

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.