The Adapting to Change box reflects upon the use of Twitter and other social media sources to measure customer satisfaction. GM employees scanned various social media sites to stay current with customer perceptions and complaints. It is important that customers perceive that products and services are meeting or exceeding the standards that companies set. The of management involves the monitoring of product and service performance.

Control process

Explanation:

 The control process of the management is one of the concept that helps in measuring, planning, organizing and also implementing the various types of functions in an organization.

The main objective of the control process in the management is that it helps in achieving the organizational goals and handle all the activities of the business such as production and the packaging process.

 According to the given question, the control process of the management basically helps in monitoring the various types of performance of the products in an organization and also checking the errors for the purpose of resolving them.  

 Therefore, Control process is the correct answer.  

the answerr would be 1