Questions (please prepare answers to be discussed in class) 1. What are the main contributors (causes) of the crisis at ChassisCo’s Athens plant in late 2004 (14 months after STOP)? a. ChassisCo’s responsibility? b. Toyota’s responsibility? 2. Considering these causes: a. What are ChassisCo’s options for resolving the crisis? b. What would you do if you were in charge? 3. Considering these causes: c. What are Toyota’s options for resolving the crisis? d. What would you do if you were in charge?

Norbert and suzie are both lineworkers for a utility company who have been working together for almost two years. norbert frequently tells suzie that the job is called "lineman" and not "linewoman," and thus, it is not a woman's job. he plays practical jokes on her such as hiding some of her tools and sabotaging her truck. he asks her when she plans on getting pregnant and staying at home to take care of her children and gives her copies of " wanted" ads for secretarial and waitress jobs. such behavior has kept suzie disturbed at work. if suzie complains about norbert's conduct: