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Business, 25.03.2020 03:39 montgomerykarloxc24x

Select the best term to describe the following examples.

S. Douglas Pugh and colleagues found that customers seemed to "catch" the feelings of bank employees. When employees greeted customers, smiled at them, made eye contact, and thanked them, ratings of service quality increased.

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Select the best term to describe the following examples.

S. Douglas Pugh and colleagues...
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