A customer relationship management (CRM) system helps a company to plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers. Select one:TrueFalse

False

Explanation:

A customer relationship management (CRM) system is a system in which customers and company relationship are managed.

Whether existing or potential customer, customer relationship management system is whereby a company maintains good relationship with all of its customers. This means that the sole responsibility of the CRM system is maintain communication and relationship between a company and its customers.

The planning, outsourcing, production, etc of a product is the responsibility of the project team to enable the project time path is followed. This helps to ensure that profit is made as well as stability of the project is ensured.

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