Rock Bottom Pizza, a chain of full-service pizzerias, periodically compares its quality and service levels to other restaurants in order to continually improve their own performance. This practice is known as.

C. Benchmarking

Explanation:

Benchmarking is the process whereby a business compares its performance and process data to the industry's best and best practices of other organizations. When Rock bottom Pizza periodically compares its quality and services to other restaurants in aim of improving their own, they are undergoing Benchmarking.

Benchmarking involves comparing/measuring performance, process, quality in product and service against those who are considered the best in that same industry. It is a key metrics in business as if is used for many reasons. Some of which are:

- in determining where needs improvement

- knowing how other companies achieve high performance and applying it to improve performance and so on.

Benchmarking

Explanation:

We can define benchmarking as the practice of comparisons between business processes and performance metrics to industry bests and best practices from other companies. Dimensions usually evaluated are cost, quality and time.

Normally, we use benchmarking to evaluate performance using a specific indicator ( productivity per unit of measure, cost per unit of measure, cycle time of x per unit of measure or defects per unit of measure) resulting in a metric of performance that is then compared to others. Rock pizza periodically compares its quality and service levels to other restaurants in order to continually improve their own performance. So the practice they are using is benchmarking.

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