Andrea, a sales associate in the fine china department of the David’s Department Store, reports to Chris, the home furnishings department manager. This morning, Chris asked Andrea to change the price tags on the crystal wine glasses. While working on this task, Pietro, the bedding department manager, told Andrea that he wanted her to unload some comforters. To solve this conflict, Andrea turns to the principle of unity of command under which

she must follow Chris's orders.

Explanation:

The principle of unity of command is a military principle that states that any subordinate must have only one superior to whom the subordinate must respond and follow orders.

In businesses, this means that an employee (Andrea) must only have one supervisor or manager to whom she responds to. She must obey her supervisor's orders only, so that conflicts are avoided and proper coordination and communication can exist.

If Andrea stopped doing what Chris told her to do, and started unloading comforters, Chris's orders would have been ignored and Andrea would not be performing her work tasks.

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