Hannah likes to frequent Citrus, a fine dining restaurant, as she loves its beef lasagna and orders it every time she visits the restaurant. However, during her recent visit, the lasagna she was served was undercooked and starkly different in flavor compared with the ones she had previously eaten at the restaurant. When she informed the manager about it, she learned that the food was cooked by a replacement chef as the usual chef was on leave. In this scenario, which of the following characteristics of services is responsible for the lack of consistency and quality of the food at Citrus?a. ​Inseparabilityb. ​Intangibilityc. ​Perishabilityd. ​Heterogeneity

Heterogeneity

Explanation:

Heterogeneity is defined as a characteristic of a material that is not uniform in various characteristics such as colour, height, taste, shape, distribution, weight, and so on.

On the other hand homogeneity is when different samples of something are consistently the same.

Hannah has been used to the homogeneity of the previous chef's cooking. So when a new chef was brought in to cook due to heterogeneity she felt the lasagna she was served was undercooked and starkly different in flavor compared with the ones she had previously eaten at the restaurant.

c is the correct answer.

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