Filerton Inc. produces large quantities of products for their customers within tight deadlines. Recently, customers have been returning their products to Filerton, citing errors and defects in the items they have received. Which total quality management core value does Filerton need to employ to correct this issue?

a. Filerton needs to promote cooperation with vendors, suppliers, and customers.

b. Filerton managers need to measure progress.

c. Filerton needs to ensure quality is designed into their products so errors are prevented from occurring.

d. Filerton needs to hold down costs.

e. Filerton needs to employ methods to meet the needs of internal customers