Business, 10.03.2020 20:36 unicornturd
A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services and collects overdue accounts in an assigned area. Previously, each task was performed by a different person and the customer interacted only with someone at the head office.
1. This change is an example of .
a. increasing job enrichment by establishing client relationshipsb. encouraging self-reinforcementc. introducing job rotationd. increasing job specializatione. introducing job feedback
Answers: 1
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A cable TV company redesigned jobs so that one employee interacts directly with customers, connects...
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