Which communication skill needed for excellence in an information agency concerns employees being made to feel that they can make a difference in their companies?

The correct answer is letter "A": Versatility.

Explanation:

While talking about communication skills, versatility refers to an ability that managers should implement to understand different points of view. Versatility helps top executives to establish better relationships with subordinates and in some cases require adapting their thoughts over certain matters so that the employees' ideas will be better understood.  

In such cases, subordinates' commitment will be increase with the firm since they will feel like their points of view are taken into consideration and could represent a breaking point.

a.