Tim's Auto Service stations were fined for failure to provide the services billed and other things. After being fined, Tim's refocused its business and began a coordination of efforts directed at improving customer satisfaction, increasing employee participation in decision making, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement known as:.
a. total quality management.
b. total quality commitment.
c. quality improvement planning.
d. customer satisficing

The correct answer is a. total quality management.

Explanation:

It is known as total quality management to a business management strategy that consists of the study and assessment of the concept of quality in each of the phases of a production process. The purpose is the constant improvement of goods and services offered and the achievement of greater customer satisfaction.

Another way to understand this concept is as a mechanism for studying and monitoring the processes and human work of a firm. It is also called through its English translation: Total Quality Management (TQM).

The denomination of total is understandable from the perspective that the quality required and evaluated in the strategy includes both the different levels and elements of a company and the human group that works in it. That is, the search for quality prevails in each of the different organizational processes.

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