How might the telemarketer’s job be redesigned so that employees are more satisfied and challenged by their work? Is telemarketing a job that can be enriched and remain highly productive, or is it more like an assembly line?

PART A

(1) Adopt other technological driven marketing techniques including the social media.

(2) Flexible work schedule

(3) Job rotation

(4) participation in decision making as it regards to their work.

PART B

Yes,telemarketing job can be enriched and become more productive.

Through assigning higher and attractive responsibilities

Through extra earnings for effective contributions etc

Explanation: Telemarketing job is a marketing or sales representation job done through the telephone communications or through web conferencing system.

Telemarketers help to act as call center personnel, Customer relationship officers etc.

The following ways are ways of making the job more satisfying and challenging

(1) Adopt other technological driven marketing techniques like inculcation of the social media

(2) job flexibility which allows them to work with some levels of freedom

(3) Job rotation which ensures that they are engaged in other roles from time to time.

(4) Allowing them to be part of the decision makers in relationship to the work they do.

Telemarketing job can be enriched, by giving the telemarketers higher responsibilities that will improve on their capabilities and earnings etc.

Ensuring that they can make extra earnings through effective contributions.

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