Customers arrive at Rich Dunn's Styling Shop at a rate of 4 per hour, distributed in a Poisson fashion. Service times follow a negative exponential distribution, and Rich can perform an average of 6 haircuts per hour.

1. The average number of customers waiting for haircuts= (round your response to two decimal places).
2. The average number of customers in the shop= (round your response to two decimal places).
3. The average time a customer spends in the shop= (round your response to two decimal places).
4. The percentage of time that Rich is busy= (round your response to two decimal places).

You have been solicited to conduct a performance evaluation for a public organization that has been corrupted over issues of personnel embezzling funds. before actually conducting the evaluation, you—the evaluator—need to know certain specifics to conduct a thorough evaluation. compose a proposal that describes what type of evaluation will be conducted. in the proposal, explain the type of public organization. describe some of the main services, products, and activities the organization provides to the public. describe the size of the problem, who is affected by the problem, how long the problem has been in existence, and how long the evaluation will take. also, describe what the evaluation will assess with respect to organizational leadership. finally, what outcomes do you propose the evaluation will to achieve for the organization?