Johanna wants to learn self-defense and has signed up for a class at her local YMCA. She chose this particular class because her sister took it last year and told her it was a great class. While Johanna has never had a need to defend herself, everyone tells her it is a good idea to learn how. Johanna's service expectation for the class was shaped by:

The correct answer is letter "B": Word-of-mouth communication.

Explanation:

Word-of-mouth communication or Word-of-mouth marketing is an advertising method based on referrals from consumers who used a determined good or service and consider what they acquired fulfilled their expectations or even went beyond what they were expecting. The use of technology and social media has made Word-of-mouth marketing to become common since anybody can share their opinions about anything.

the answer is: c.that person might be arrested and deported

filling w-4 form incorrectly usually would rise suspicions from government's auditors. when they notice such mistakes, they would send their teams to investigate the situation further.

if those investigation teams believe that the incorrectness is done on purpose (with malicious intent), that person can be arrested or deported

these are the four factors that influence enterpreneurship development

1. economic development

2. culture

3.technological development

4. education