Raven experienced frustration with her new job at Watchful Eyes Security Systems—that is, until she befriended an assistant, Alyssa, who works in another department. Over lunch in the break room, Alyssa shared with Raven the way things really work at Watchful Eyes. Raven quickly learned that

An unofficial informal organisation exists that she can utilize to help her do her job.

Explanation: The informal organization is an aspect of organizational systems. The other is the formal organization. While the formal organization details Jobe roles/position, authority and accountability, the informal organization is formed within the formal organisation as a network of interpersonal relationship when people interact with each other. It is the human relationship aspect of the organisation that helps identify unofficial power brokers—people who liaise between two or more parties to attempt to achieve an outcome of some kind. These are individuals who can help Raven get things done in her job role.

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