According to Philip Crosby, the only performance standard that defines total quality is , which he defined as conformance to requirements.

The correct word for the blank space is: zero defects.

Explanation:

American entrepreneur Philip Crosby (1926-2001) in his book "Absolutes of Quality Management" establishes the four (4) absolutes of Quality of Management: conformance to requirements, prevention instead of inspection, zero defects as a quality standard shaping conformance, and monetary terms -quality measure.

answer; i do believe that the correct answer is (d) referrals from

answer; human resource management.(hrm);