Joshua is a marketing manager of a local retail home improvement store. He studies his customer profiles, market research data, complaints, and other information, attempting to better understand what his customers want. Joshua most likely operates in the era of marketing.

Customer Perceptions of value

Explanation:

The customer perception of value is also acknowledged as the value in marketing, it is described as the difference among the prospective of the customer evaluation or computation of the costs as well as the benefits of one product or service in comparison with others.

So, in this case, he studies the profile of customer, complaints and market research data in order to understand the customers want. Therefore, he is most likely to operate in the customer perception of value era of the marketing.

the answer is i don't know

the answer is true.  i do believe this is the answer because of the amount of wrecks people get into each year.  if you double this with avoiding those so said wrecks, that would make you a "skilled" driver.