At the East Haven Fire Department the stress of the situation, the dispatcher’s reaction to those situations, and the impact of those situations on job performance is an example of .

A. hierarchy of needs
B. bipolarism
C. emotional literacy
D. emotional stability
E. affective events theory

C. Emotional Literacy

Explanation:

At the East Haven Fire Department the stress of the situation, the dispatcher’s reaction to those situations, and the impact of those situations on job performance is an example of emotional literacy. Emotional literacy is the capability of a person to understand other people's feelings and express their own as well. This emotional literacy has been developed at the East Haven Department with the help of training. It enables a person to develop self-awareness of his or her emotions and feelings and then enabling that person that how to manage these emotions and feelings. It is very much needed in every organization and particularly at the East Haven Fire Department it is very needed.

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