As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:

A) dissonance.
B) labor.
C) conflict.
D) incongruence.

emotional dissonance.

Explanation:

Emotional dissonance -

It refers to the situation of mental status , where there is confusion between the emotions experienced by the employees and the emotion which is required to have for working in the organisation , is referred to as emotional dissonance .

The condition makes the employees very agitated and unhappy for the job , and is not able to enjoy their work .

Hence , from the given scenario of the question ,

The correct option is emotional dissonance .

rational decision making is a multi-step process for making choices between alternatives. the process of rational decision making favors logic, objectivity, and analysis over subjectivity and insight. the word “rational” in this context does not mean sane or clear-headed as it does in the colloquial sense.

hope this

mauve company permits employees to occasionally use the copying machine for personal purposes