Schedule a meeting with Steve to clear the air. Explain to him your qualifications as manager in contrast to his and what he lacks. Encourage him to be a leader with the waitstaff and use his experience and knowledge of the industry to help you train new employees.

Draw a flowchart for a process of interest to you, such as a quick oil-change service, a factory process you might have worked in, ordering a pizza, renting a car or truck, buying products on the internet, or applying for an automobile loan. identify the points where something (people, information) waits for service or is held in work-in-process inventory, the estimated time to accomplish each activity in the process, and the total flow time. evaluate how well the process worked and what might be done to improve it.