"identify each management strategy in the following exercise with a management theory (classical management theory, humanistic management theory, management science, or contingeny theory)

1) you notice that roberto and rachel make more sales when they offer suggestions to customers, while rebecca and rafael make more sales when they allow the customers to browse on their own. as a result, you encourage roberto and rachel to offer suggestions, and you encourage rebecca and rafael tolet customers browse.

2) watching your employees, you notice that rebecca is the best. every time customers come into the store, rebecca smiles and greets them. you train all your employees to smile at people when they come into the store."