Gerald's tire store sets itself apart from competitors by the extra attention it pays to providing fast, courteous service in a clean, professional-looking environment. gerald's has used this strategy for over 40 years, expanding to 15 outlets. gerald's tire store has created a to create and deliver value and to develop a sustainable competitive advantage.

a. market development strategy
b. set of metrics
c. macro, or overarching, strategy
d. diversification strategy
e. segmentation strategy

Letter c is correct. Macro, or overarching, strategy.

Explanation:

Gerald's Tire Store created a macro or overarching strategy because the company's focus is mainly on the customer.

The focus on the excellence of the services offered to the customer, translate an effective strategy for the positioning of a company in the market, offering a differentiated and quality service provides increased brand value, strengthens the relationship with customers, increases their perception and customer satisfaction. products and services offered.

Creating customer relationships means creating value is a challenge for organizations and requires extra effort from marketers. It is necessary to segment the market to find where your target audience is, what your needs and desires are, then develop and implement a strategic marketing plan to create value, strengthen the brand and ensure a competitive advantage in the market.