Acompany has implemented salesforce service cloud. the company needs key performance indicators (kpis) ensure that its customer support service center is profitable. which three metrics can be used to executive management understand service center costs?
(a) all cases closed month -to -date
(b) all open cases by channel
(c) case resolution time
(d) all cases by customer
(e) all open cases by priority

Reynolds corp. factors $400,000 of accounts receivable with mateer finance corporation on a without recourse basis on july 1, 2015. the receivables records are transferred to mateer finance, which will receive the collections. mateer finance assesses a finance charge of 1 ½ percent of the amount of accounts receivable and retains an amount equal to 4% of accounts receivable to cover sales discounts, returns, and allowances. the transaction is to be recorded as a sale.required: a. prepare the journal entry on july 1, 2015, for reynolds corp. to record the sale of receivables without recourse.b. prepare the journal entry on july 1, 2015, for mateer finance corporation to record the purchase of receivables without recourse— think through this.c. explain the difference between sale of receivables with recourse as oppose to without recourse.