Colby works as a shipping clerk for a major package delivery service. some of his daily tasks include tracking shipments and
entering orders. which aspect of the information technology cluster would he most likely be trained in?
networking
databases
hardware
software

Explanation:

Networking: This is skill needs to be trained only if the person is a system administrator who is likely to connect various system, fix various faults in the system, etc. So this is not required for Colby.

Database: Colby is not going to get directly connected with database. Only a database administrator or a database manager needs to access database to manage data.

Hardware: Colby is not going to analyze or work with any of the hardware component. So this option goes invalid.

Software: Learning the application that is require to track shipment and to enter orders is really required for his job description. So this is the right answer. Here Colby access the database indirectly through the application.

The answer is d on E2020

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