Afocus on long-run customer satisfaction is an important component of relationship retailing. a. trueb. false

The correct answer is the option: True.

Explanation:

To begin with, the term of ''relationship retailing'' in the field of business refers to the action from a company to literally retail the client and even more to establish a relationship with him that allow the company to always provide the best product that the client wants, encouraging the fact of returning to the company due to the fact of always been pleased by their job or product.

Secondly, this concept includes a combination of at least four essential elements such as target market, customer service, satisfaction and loyalty from them as well. Moreover, in order to obtain those elements the company must provide always the best solution to the customer's problem. In addition, the customer satisfaction tends to be the main part of the process due to the fact that when customer's expectations are exceed regarding the product or service delivered then the customer will experience the best joy and that will stimulate him to go back to the business.

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