Business, 11.12.2019 01:31 AHMIRBROWN123

Joanna is the manager of a luxury hotel. all her team members are required to follow a code of conduct. if they do so consistently, they are awarded an appreciation certificate. however, if they fail to do so, joanna imposes a fine on them, which is later deducted from their salary. in this scenario, joanna is using

a. normative control
b. concertive control
c. bureaucratic control
d. adaptive control

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