Lumber sales co. has good relationships with its providers in the supply chain (lumberjacks, sawmill companies, and with the channel members downstream from the firm (home improvement stores), so problems will not arise related to shared shelf space, or shared ad space, etc. a. true
b. false

Gwen, a manager at exude apparels inc., received a message from a customer requesting a replacement for a purchased pair of shoes. exude apparels has a clearly stated no-return policy. gwen responded to the customer denying the request in a tactful and clear manner. despite this, the customer submitted a second request. in this scenario, which of the following is an appropriate response to the second request?