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Business, 06.12.2019 22:31 finesser16

Phillips electric makes led lights. to move to market quickly, they did not worry about quality before shipping. they allowed easy returns and generous refunds during this period. as they gained experience with improving the manufacturing quality, the quality improved, and theya. saw no change in customer behavior. b. found that customers returned more to buy more lights. c. found that customer expectations were higher.

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