Mikhail's claim has been denied once. now, he is writing a second persuasive claim message to his digital media services company asking for a promised rebate package. because he expects resistance, what should he do?
a. begin by presenting his resolution to the problem.
b. address the message to a department or "to whom it may concern."
c. appeal to the receiver's sense of responsibility and pride in the company's good name.
d. show specifically how the receiver or the receiver's company caused the problem.
Answers: 3
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Mikhail's claim has been denied once. now, he is writing a second persuasive claim message to his di...
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