The employees' union and the management at rexen inc. enter into a contract, which requires rexen to improve its facilities and to ensure the safety of its employees. however, a few months later, the employees observe that the conditions have remained the same and that management has not taken any steps to revamp its systems. as a result, the union files a case against rexen for violating the terms of their contract. in order to resolve this issue, the union and rexen will both have to participate in a process for resolving conflicts, known as

a grievance procedure

Explanation:

Based on the information provided within the question it can be said that they will both participate in the process known as a grievance procedure. This is a an internal dispute resolution in which employee brings their problems or grievances straight to the immediate supervisors in order to have them addressed. Which in this case the employee's union which represents all the employees is bringing the general grievance straight to Rexen Inc's management to have them resolved.

i would have to say its c

answer; (a) calling people who have not shown interest in the product and asking them to buy it;