Suzie borrowed $300 from her grandmother to buy an ipod and promised
to pay $10 a week for 30 weeks until the loan was paid back. suzie always
oa.
made her weekly payments and managed to pay her grandmother the
whole amount by the end of the 30 weeks.
carlos moved into his own apartment about a year ago. the gas and
b. electric bills are usually due on the 25th of the month. carlos faithfully
pays those bills on the 22nd of the month.
tamara's parents co-signed a car loan for her new wheels. her monthly
payment is due by the 15th of each month. so far she has made the
payment each month. but on three months, she sent her payment after
the due date on the coupon because she had not yet received her bi-
weekly paycheck from her part-time job. on more than one occasion she
was more than 30 days late.
josh has a 36-month loan for his new truck. each month's payment is due
d. by the 10th of the month. josh always mails his coupon and payment by
the first of the month.

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap