Business, 23.11.2019 02:31 Anliz0179

The broadmoor hotel in colorado springs, colorado, maintains its five-star rating by focusing on five service characteristics: reliability, responsiveness, assurance, empathy, and tangibles. employees are instructed to always address a guest by name, if possible. to accomplish this, employees are trained to listen and observe carefully to determine a guest's name. which service characteristic is this an example of?

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