Keith is 62 years old and has worked at the same company for 29 years. last year, he received the company award for productivity. however, he was called into his supervisor's office yesterday and advised that he is being let go because the company is downsizing. there is concern about his ability to maintain his productivity due to his advancing age. what does this situation reflect?

Robert black, regional manager for ford in texas and oklahoma, faced a dilemma. the ford f-150 pickup truck was the best-selling pickup ever, yet ford's headquarters in detroit had decided to introduce a completely redesigned f-150. how could mr. black sell both trucks at the same time? he still had "old" f-150s in stock. in his advertising, mr. black referred to the new f-150s as follows: "not a better f-150. just the only truck good enough to be the next f-150." this statement represents ford's of the new f-150.