Travis runs a printing business. he gains some knowledge on his competitors quality of printers and extracts ideas about pricing and delivery standards for his own business. this is an example of

Benchmarking

Explanation:

Benchmarking is the practice of comparing the business performance and the processes metrics in order to best practices and the industry bests from other companies. It measures the cost, time and quality.

In this case, it is an example of the benchmarking as the Travis who gains knowledge from the competitors regarding the printers quality and the about prices and delivery standards.

answer: b) the us is the leading importer but not the leading exporter.

extra info:

the u.s is the largest importer but it is not the largest exporter as china sits on the top of the table when it comes to leading exporters.

but u.s is not far from first,

they rank in 2nd globally as the worlds largest exporter.

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the correct answer is b.)