Online retailer netshop had been drastically losing market share to its competitors. the management hired a reputed consulting firm to advise the company. the experts from the consulting firm pointed out that the company primarily lost out on its competitive advantage due to its poor customer service, including slow response times to customer inquiries and unclear return policies. these ineffective policies and procedures led to many disgruntled customers and a steady migration to more customer-friendly retailers. netshop can best solve its problem by working on its

immobile assets.

support activities.

resource flows.

resource stocks.

Clara client has just been presented with a standard representation agreement by the law firm of yatz & berger. clara's first language is german. although she speaks and reads everyday english quite well, the legal terms in the contract confuse her. yatz & berger should question 90 options: have someone in the firm, if possible, or a translator from outside of the firm, explain the terms of the contract thoroughly until clara has a full and complete understanding of its terms. advise clara to take the contract home and study it before signing it. have a paralegal explain the most important clauses in the contract to clara in smaller, plain english words. advise clara to sign the contract and take her copy home for study.