Acompany’s suppliers, supplier’s suppliers, and the processes for managing relationships with them is the:
a. upstream portion of the supply chain.
b. downstream portion of the supply chain.
c. supplier's internal supply chain.
d. external supply chain.

According to ceo heidi ganahl, camp bow wow requires a strong and consistent corporate culture to keep all local franchise owners "on the same page" and to follow a common template for the business and brand. this culture could become detrimental over time because: (a) strong consistent cultures are inflexible and incapable of adapting to environmental change (b) strong consistent cultures are too flexible and capable of adapting to environmental change (c) strong consistent cultures don’t perform well in any environment (d) the passing of time provides stability and predictability for businesses