Outline two ways in which britax reduced resistance to change.

Clear communication of the need why change is needed

Training of employees

Explanation:

Clearly articulating the need for change is one way that Britax reduced resistance to change. When employees are duly carried along on why change is needed and the benefits of the change to the organization, there is reduced resistance as in the case of Britax.

Secondly, since Britax introduced a complex computer system, there is a need to also include training of employees on how to use this new computer system. Training somehow helps reduce that anxiety and fear that modern technology brings when introduced in a workplace.

answer; interviews;

answer; organization;