In responding positively to a claim, begin the message with a. information promoting other products. b. the good news that you are complying with the customer's request. c. a reminder of the problem. d. an explanation of the reasons the request is granted.

Correct option is (b)

Explanation:

In business communication, when replying to a claim made by the customer, the sender should begin with the good news that customer's request is complied with. This should be done to gain the customer's confidence.

The customer might be looking forward to this in the reply and he will be happy to read that, thereby retaining the customer.

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answer; ///liability;