Jerry stead is the chairman of ingram micro, a technology provider with 13,000 employees. he answers his own phone line to take calls from employees and declares that if the company is doing something right he loves to hear about it. he also wants to know if there's something they should be doing differently. jerry stead is building teamwork by:

creating an organizational culture that rewards listening.

Explanation:

Organizational culture is an extremely important element for all levels of a company. Through culture, habits, beliefs and values are created that are shared by each member of the organization. A leader through a set of actions and decisions becomes a prime example for each employee's conduct, so when a leader's actions inspire rewards through feedback, he motivates all employees to do the same, which makes them the communication in the company much more effective.