Business, 01.11.2019 05:31 meowmeowcow

The broadmoor hotel in colorado springs, colorado, maintains its five-star rating by focusing on five service characteristics: reliability, responsiveness, assurance, empathy, and tangibles. employees are instructed to always address a guest by name, if possible. to accomplish this, employees are trained to listen and observe carefully to determine a guest’s name. which service characteristic is this an example of? a. reliability
b. responsiveness
c. empathy
d. tangibles
e. assurance

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