You work for a new start-up software design firm. there are five highly-opinionated but very committed employees in your group. the owner firmly believes that she should make every decision since she is, as she often says, "the one who signs the checks." you and one of your colleagues agree that the owner is wrong in many of her management decisions. it has become a very emotional and personal issue for all of you at this point, most people in the firm agree that the decision making of everyone involved has been compromised. if, in the beginning of your work with the company, your differences with the owner were purely based on differences in judgment, but have now deteriorated to the point that your differences are more emotional and directed personally toward one another, it can be said that you initially experienced but now are experiencing

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap