It is to say that cold goose’s net inflows and outflows of cash at the end of years 1 and 2 are equal to the company’s annual contribution to retained earnings, $869,437 and $1,133,180, respectively. this is because of the items reported in the income statement involve payments and receipts of cash.

Gwen, a manager at exude apparels inc., received a message from a customer requesting a replacement for a purchased pair of shoes. exude apparels has a clearly stated no-return policy. gwen responded to the customer denying the request in a tactful and clear manner. despite this, the customer submitted a second request. in this scenario, which of the following is an appropriate response to the second request?