The service gaps model is designed to highlight those areas where a. service providers provide the best possible service. b. manufacturers are cutting corners on product quality. c. customers believe they are getting less or poorer service than they should. d. service providers know more than their customers. e. delivered service exceeds expected service.

In a fixed-term, level-payment reverse mortgage, sometimes called a reverse annuity mortgage, or ram, a lender agrees to pay the homeowner a monthly payment, or annuity, and expects to be repaid from the homeowner’s equity when he or she sells the home or obtains other financing to pay off the ram. consider a household that owns a $150,000 home free and clear of mortgage debt. the ram lender agrees to a $100,000 ram for 10 years at 6 percent. assume payments are made annually, at the beginning of each year to the homeowner. calculate the annual payment on the ram.