Nicholas, a longtime hotel manager for wyndham, was meeting with sophie, a regional manager, and telling her about his recent decision not to fire a front desk employee about whom several guests had complained. nicholas discussed the four stages of the decision process. he said, "i first identified the problem, and then i gathered alternative solutions. i evaluated each choice and selected a solution. i then implemented my decision to not fire the employee but instead to provide him with additional training. finally, i followed up with an evaluation of the solution i’d chosen." nicholas is using the process.
(a) rational decision-making
(b) consultative decision-making
(c) forced decision-making
(d) dictatorial decision-making