When ford was slow to recall vehicles to fix a possible carbon monoxide leak, it was most likely due to because ford was convinced that the modifications made by police departments were the cause of the problem, not the manufacturing of the vehicle.

(a) overconfidence bias
(b) hindsight bias
(c) framing bias
(d) escalation of commitment bias
(e) sunk-cost bias

Atelephone call center uses three customer service representatives (csrs) during the 8: 30 a.m. to 9: 00 a.m. time period. the standard service rate is 3.0 minutes per telephone call per csr. assuming a target labor utilization rate of 80 percent, how many calls can these three csrs handle during this half-hour period?

Dakota company experienced the following events during 2016. 1. acquired $30,000 cash from the issue of common stock. 2. paid $12,000 cash to purchase land. 3. borrowed $10,000 cash. 4. provided services for $20,000 cash. 5. paid $1,000 cash for utilities expense. 6. paid $15,000 cash for other operating expenses. 7. paid a $2,000 cash dividend to the stockholders. 8. determined that the market value of the land purchased in event 2 is now $12,700

What does the term "smalling up" mean, according to white? what ways have you or people you know had to "small up"? if you haven't, what ways could you?