Members of verdure pay a premium price for their gym membership and are accustomed to professional, attentive customer service. service quality depends not only on who provides the service, but also when, where, and how the services are provided. the spa wants to ensure that its consumers receive the highest level of service at every interaction. what policy would most effectively reduce service variability and increase customer value?
a. design a descriptive protocol for each spa service including clear delivery standards. b. allow therapists to adjust the delivery of spa services based on client request. c. give therapists flexibility to adjust spa service delivery based on their professional strengths.

What is the most important type of decision that the financial manager makes?

Employees at a library check out books to patrons. books have an isbn and a name. the library sometimes has multiple copies of the same book. books have one or more authors. a patron is an individual who has an active (non-expired) library card. for each library card, we store the person's first and last names and their address. for each employee, we store their employee id, current salary, first and last name and their address. we also store the employee id of their current manager. each time we check out a book to a patron we need to store the date of the transaction, the employee who checked out the book to the patron, and the library card of the patron. some employees have library cards. if an employee patron turns in a book late, the fine that they pay is a percentage of their salary. some employees are authors who have library cards—they are allowed to check out as many books as they like.

If the family’s net monthly income is 7,800 what percent of the income is spent on food clothing and housing?