Universal container sales reps can modify fields on an opportunity until it is closed. only the sales operations team can modify the post close follow up date and post close follow up comments fields. how to make this happen ? a. use field-level security on page layouts to restrict editing fields b. use field-level security to mark fields as read=only on the sales profile c. use record types with field sets and restrict editing fields using field-level security d. use multiple record types, page layouts, and profiles

Iceberg storage, a leading hard drive manufacturer, recently filed for bankruptcy. while most of iceberg's competitors were shifting away from physical data storage devices toward online cloud storage services, iceberg invested most of its retained earnings in the effort to improve its hard drives. once the hard-drive market drastically declined, iceberg storage was unable to capitalize on the new technology. which of the following does this scenario best illustrate a. causal ambiguity b. knowledge diffusion c. social complexity d. path dependence