Hank and hannah are sales representatives for a company that creates promotional materials (brochures and catalogs) for other companies. hannah has spent the past two days in the step of selling by targeting companies who sell and install window treatments and flooring to retailers on the east coast. hank's territory spans the west coast states, where he has identified 10 high-tech businesses that may need his company's products. since he's only scratched the surface with his knowledge of these potential customers, he will spend the next few days in the step of the selling process, trying to learn as much as he can about these potential customers.